Shipping Policy

Effective Date: [Insert Date]

Thank you for shopping with us at Dhanvantary Bioscience Pvt. Ltd. We want to ensure that your shopping experience is seamless and your orders arrive promptly. Please read our Shipping Policy below to understand how we process and deliver your orders.

1. Order Processing Time

Orders are processed within [1-2 business days] from the time they are placed, excluding weekends and holidays.
Orders placed after [Time, e.g., 3:00 PM] or during holidays will be processed the next business day.
You will receive a confirmation email once your order has been successfully placed, and a shipping confirmation email with tracking information once it has been dispatched.

2. Shipping Methods

We offer a variety of shipping methods to suit your needs. The available options will be presented to you at checkout based on your location and the products you’re purchasing.

Standard Shipping: Estimated delivery in [5-7 business days].
Expedited Shipping: Estimated delivery in [2-3 business days].
Express Shipping: Estimated delivery in [1-2 business days].

Note: Delivery times are estimates and may vary depending on factors such as the destination, courier services, weather, or holidays.

3. Shipping Costs

Shipping costs depend on the shipping method chosen and the destination of the package. The shipping cost will be calculated at checkout before you confirm your order.
Free Shipping: We offer free standard shipping on orders over INR.999 for customers in India.

4. Delivery Locations

We currently ship to the following locations:

Domestic Orders: We ship within India.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to be updated.

6. Shipping Delays

While we strive to process and ship your orders promptly, we cannot guarantee delivery times. Factors such as weather, holidays, or other unforeseen circumstances may cause delays. We are not responsible for delays caused by third-party shipping carriers.

If there are any significant delays or issues with your shipment, we will notify you as soon as possible.

7. Lost or Damaged Packages

We take great care to ensure your order arrives safely. If your order is lost or damaged during shipping, please contact our customer service team at info@dhanvantary.com within [Insert Number of Days, e.g., 14 days] of receiving your order. We will work with the shipping carrier to resolve the issue and, if necessary, provide a replacement or refund.

8. Customs, Duties, and Taxes (for International Orders)

Customs Fees: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.
Customs Clearance: Delays in customs processing can occasionally occur. We are not responsible for customs-related delays.

Please check with your local customs office for more information regarding import regulations.

9. Address Accuracy

To avoid shipping delays or issues, please ensure that your shipping address is correct and complete before submitting your order. If you notice an error in your shipping address, please contact us immediately at info@dhanvantary.com to make any necessary corrections.

We are not responsible for packages shipped to incorrect addresses provided by the customer.

10. Shipping Restrictions

Certain products may be restricted from shipping to specific regions due to legal, regulatory, or logistical reasons (e.g., hazardous materials, oversized items). If your order contains such products, we will notify you promptly and help find an alternative solution.

11. Return Shipping Costs

For eligible returns, customers are generally responsible for return shipping costs unless the item is damaged, defective, or incorrect. If we offer free returns on certain products, we will specify the terms at checkout or in our Return Policy.